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Mission :
To provide
residents of South King County a local medical
clinic experience that uniquely combines
technological competence and personalized service in
a relaxed healing environment.
Vision
:
To use Home Towne Family Medicine
as a model for other medical clinics in order to
transform primary health care from the service
economy to the experience economy.
Goals :
- To retain current
patient base and provide them with higher
availability and better service
- To expand services to
patients who are ready to move to an experience
model
- To recruit providers who share similar
missions and values
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Generic Clinic
U.S.A.:
Their Way
You have all seen
it, or heard patients complaining about
it. Doctors' offices with generic
waiting rooms, where patients wait for
hours, reading proverbial magazines from
yesteryear, waiting for their names to
be called, wondering when they would be
seen. Patients who say they cannot get
in to see their doctor for days or
weeks.
We had such experiences too, and wanted
to make Home Towne Family Medicine a
different kind of clinic. We wanted to
make patients comfortable and feel
pampered. We want them to be able to
say that they get the attention they
want, when they want. Of course, we
still want to deliver the most up to
date medical care in the compassionate
way that you expect from your old family
doctor.
Home Towne
Family Medicine:
A Different Kind of
Clinic
|
 Experience
Economy : How is Starbucks
better than McDonalds? Is it just
superior coffee beans? No, it's the
entire experience of being in a
comfortable surrounding, with ambience
that is worth the trip. We want to make
your visit to Home Towne Family Medicine
to be a unique healing experience.
Downtown Medicine, Home Towne Feel
: We want you to feel like a
pampered guest when you arrive. Our
clinic has the look and feel of a spa,
through a combination of colors,
soothing sounds, and relaxing aromas.
Audiovisual entertainment, an eclectic
library, and complimentary snacks and beverages
complete the image. Our expectation is
that you leave our clinic feeling
rejuvenated and reenergized. It is
important to note that this is achieved
while offering a quality of care no less
than any downtown clinic.
Personalized Care :
A major tenet of Home Towne
Family Medicine is continuity of care.
Only through long term longitudinal
personal relationships can we formulate
a comprehensive health care plan. In
previous clinics, it has been difficult
for the patients to know the clinic
staff and vise versa. We hope that the
stable setting of this family clinic can
improve on that interaction.
An Ounce of Prevention :
I am not sure we have a pound of cure in
any case. The best we can do in most
diseases is to prevent them or slow them
down through
healthy life styles and the old saw
about diet and exercise. We can help
with our gentle prodding, periodic
reviews, judicious use of supplements
and alternative therapies.
 Holistic
: Speaking of that, we keep up
with the latest and broadest therapies.
After careful evaluation, we endorse all
therapies that have good evidence of
success without significant adverse
effects. As in any other medical
treatment, one has to weigh benefits
versus risk, and effects versus side
effects. I once heard a radio
commercial for a weight loss product
that said, "Because it's natural, it has
no side effects". I hope you all know
that being natural does not guarantee
lack of side effects, and especially
lack of interaction with other
therapies.
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