Confidentiality
Is your information secure and confidential?
Yes. Updox keeps your information as secure and confidential as possible on its secure servers, using industry standard HIPAA-compliant encryption after you securely log on.
Your health information is not shared without your consent.
Appointments
Please call our clinic 206-453-4215 option 1 to make an appointment. If the staff is busy or with another call, please leave a message. They will get back to you as soon as possible. Be reassured that all messages are transcribes, logged, and tagged in Updox so no messages are lost.
You can also Sign In to access online scheduling, a feature we are offering to patients with active portal accounts.
This feature is best used for non-urgent appointments. The portal will allow you to view and request the next available and future appoinments. Once you make your selection you will receive a confirmation email acknowledging your appointment.
If you want to cancel or reschedule an appointment, you must call the clinic at 206-453-4215 option 4. Please be aware that we require at least 48 hours notice for cancellations and rescheduling (there may be a charge late cancellations and no-shows).
If you feel your condition requires more immediate attention, please go to the nearest emergency room or call 911. Do not wait for us to respond with an appointment.
Payments
Payments may be made online by clicking the link below.
The button takes you to our payment agent, FullSteam via EZpay. You enter your personal billing information then press the 'continue payment' button. For your security, your information is not saved by the payment system. However, the browser on your computer may remember the form and be able to automatically save the information at your end. Your payment is automatically posted to your account unless received after normal business hours, in which case it will be posted the following business day by our billing department.
Results
Updox keeps us connected with many other facilities in the area. We recieve electronic submissions from all over the country. If you recently had labs or other procedures done, and would like the results for review, Sign In, and check your inbox. A member of our team works diligently to keep you up-to-date with your results. If there is something other than labs or radiology you'd like to see, click on forms and complete a medical records release form or message Minh@myupdox.com via the portal and she will upload your records.