Frequently Asked Questions
The Answers You Need
What is your new patient procedure?
New patients are welcome at Home Towne Family Medicine. Please arrive 15 minutes prior to your appointment for registration if you have not already done so via our patient portal for contact-less check-in.
To help speed up the check-in process and save trees, we added your "New Patient" registration documents to Updox. If you received the email please log into your portal and click on the tab labeled "Forms" and complete "New Patient" items 1-10. Once submitted they will be added to your medical record.
Need access to your portal? Click here to email our staff.
I need my medications refilled, what is the process?
New patients must establish care first, most but not all medications can be refilled at the new patient visit.
For established patients:
Please route all prescription refill requests through your pharmacy, allowing at least three days. Please make an appointment for new prescriptions, urgent refills, or controlled substances (pain meds, sleeping pills, tranquilizers).
During Visits - Preferred
When possible, please plan ahead to ask for your medication refills during your appointment, e.g., for the next 12 months during your preventative visit. That way, your chart will have an accurate list of your medications and their refill history, and you can review each medicine, as well as check interactions and side effects.
Refills Outside of Visits - If you must
If you must refill your medication outside of your visit, please route all prescription refill requests through your pharmacy. Electronic refill requests through pharmacies are handled much more rapidly, accurately, and efficiently by us.
Please allow three business days for pharmacy refills to go through the system.
Any refill requests by fax, phone calls, or voice messages will take longer, and are more error-prone.
Denials
Please note that you cannot refill a medication without a visit if we have not prescribed it before, or if it is a controlled substance. Some medications need to be monitored, and the numbers of their refills may be limited. If you have not been seen for a long time, we may not be able to continue to refill medications for you indefinitely. In general, expect to visit us at least once a year.
Are your services covered by my insurance?
Services covered by insurance vary from carriers and plan types or levels. To ensure you are covered we recommend that all patients call their insurance company and confirm that Home Towne Family is in-network and that Dr. Choi is assigned as your PCP prior to your appointments. This should be done annually as contracts can change from year to year.
Do you see patients after hours or on weekends?
We are not open on weekends.
We do keep the clinic open late sometimes, most Mondays, Tuesdays and Thursdays to care for our patients after hours.
Is there someone I can call after hours if I have questions or concerns regarding my health?
After hours
Please call back during business hours to make or change appointments, or if your question can wait for the next business day. Alternatively, you can leave a message and the staff will get back to you during clinic hours.
On Call Doctor
We participate in the South Call Group. If you must talk to the doctor on call, you can call 206-428-6141 after office hours. When prompted, state your name and reason for the call. The doctor on call will get back to you. Do not call the doctor on call if you have an emergency, need a refill, or for clinic matters such as an appointment.
How do I access my virtual appointment?
After you book an online appointment one of our staff members will send you the consent form via your preferred method of contact (text or email).
Just before your appointment time, you will receive a secure link inviting you to the provider's virtual waiting room. If you run into technical difficulties do not worry our staff is here to help!
Can I get a same-day appointment? Do you offer walk-in clinic services?
Existing patients can always ask for same-day appointments and if we can we try to accommodate all patients who need to be seen in a timely manner.
To Make An Appointment
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Call the clinic at 206-453-4215 during office hours, or
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Come into the clinic, relax, enjoy a beverage, and choose your appointment time, or
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Sign into your portal account and book online.
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Email requested appointment time and other details to HTFMfront@myupdox.com and we will respond within 48 hours.
Emergencies
In the event of an emergency, please call 911. It is always safer to go to the hospital via 911/ambulance/AIDE car if you have symptoms such as abdominal pain, chest pain, or major trauma. Please do not wait to first talk to the doctor or nurse at this clinic if you believe you have an emergency.